Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Pretty happy with Pet Flow. The autoship works well. Single orders arrive quickly. Periodic price match checks find the same or comparable pricing elsewhere.
By RICK C.
Response from Petflow· Aug 3, 2026
We are glad the autoship and quick single orders have been working well for you! We appreciate you sharing your experience and hope we can continue to earn your business. Thank you for choosing Petflow!
The price is right and it’s very easy to navigate your website and AutoShip is also very convenient but mainly price is what keeps me coming back.
By CD
Response from Petflow· Aug 3, 2026
Keeping our prices competitive is something we work hard at and we love knowing that is what keeps you coming back! Thank you for choosing Petflow.
No more running to the store to find out they are out of dog food! Additionally, I live in a rural area and Fromm is not available. I am able to give my dogs a better brand with delivery. Petflow is very convenient and they have never been late!
By JULIE W.
Response from Petflow· Aug 3, 2026
Being able to bring brands like Fromm directly to pet parents in rural areas who cannot find them locally is something we are really proud of. We are so glad your pups are getting the quality they deserve without the hassle. Thank you for choosing Petflow!
great service and response.
By Kathy S.
Response from Petflow· Aug 3, 2026
Top notch is what we are going for! Thank you for the kind words and for choosing Petflow.
everything was fast. You exceeded my expectations on everything.
By PHILLIP M.
Response from Petflow· Aug 3, 2026
Exceeding expectations is always the goal! We are so glad we could deliver on that for you. Thank you for shopping with Petflow.
Easy to order The order was sent out quickly
By Jill
Response from Petflow· Aug 3, 2026
Easy ordering and quick fulfillment is what every pet parent deserves! Thank you for the kind words and for choosing Petflow.
Great products and, most importantly, great customer service.
By N. G.
Response from Petflow· Aug 3, 2026
Our team works hard to make every interaction count and it means a lot to hear that! Thank you for the kind words and for shopping with Petflow.
Integrity.
By Michael C.
Response from Petflow· Aug 3, 2026
That means more to us than you know. Thank you for trusting Petflow and for taking the time to share that.
