Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Fast delivery.
By Melanie E.
Response from Petflow· Nov 12, 2025
Thank you for noting the quick delivery! We’d love to better understand what could have made your experience even better, we truly value your feedback and want every part of the process to feel positive.
No longer offering auto ship discount and price of products is greater than retail. Have been a customer for over 10 years. Will go elsewhere.
By RF
Response from Petflow· Nov 12, 2025
We’re very sorry to lose your trust after so many years with us. We recently updated our pricing structure due to rising operational costs, and we understand how disappointing that change can feel. We truly appreciate your loyalty and will continue working to offer the best value and service possible.
First having it delivered to my door is a plus. Second the delivery is always on time. The price is right. Easy process.
By NORMA R.
Response from Petflow· Jul 22, 2026
Delivered to your door, on time, at the right price, with an easy process. That is everything we want every pet parent to experience! Thank you for the kind words and for shopping with Petflow.
I never got notice that my autofill reorder had been abruptly cancelled. They never let me know. When I saw my cat food getting low, I tried to call PetFlow to talk to a representative and was horrified to discover that human telephone conversations have been discontinued and I can only communicate by chat from now on. That's a deal-breaker for me since I need and want the human connection. When I began the chat, I was told that not only had my autofill been cancelled without notice, but they were out of stock in my preferred brand and had no ETA for re-stock. When I expressed frustration and dismay, the chat-agent mysteriously found 4 bags to send me, but refused to give me the discount I had always enjoyed with autofill. I tried to order 8 bags but was told I could only order 4. Good thing, because the order came to more than $100 more than the price I'd always previously paid for that product. I ordered the 4 bags so I wouldn’t run out, and then went shopping online for a new source, and found it, a company with a telephone number to a human, a discount for autoship, and a cheaper price for the same product. I feel completely abandoned and betrayed by PetFlow and will never do business with them again.
By LYNELL T.
Response from Petflow· Nov 12, 2025
We’re very sorry to hear about your experience and how upsetting this situation has been. We completely understand how important it is to have reliable service, clear communication, and access to support when needed. Your feedback has been shared with our leadership and operations teams so we can review how cancellations and out-of-stock notices are communicated and how we can better support our customers. We truly appreciate the time you took to share your experience and are sorry we let you down.
Thanks, dogs very happy
By customer
Response from Petflow· Jul 22, 2026
Happy dogs are what we are all about! Thank you for choosing Petflow and giving us the chance to keep those tails wagging.
Always prompt delivery and the best customer service ever! I’ve been a customer for around 20 yes and love you guys!!
By SUSAN L F.
Response from Petflow· Jul 22, 2026
We are so grateful for your loyalty and kind words! Customers like you are what make what we do so rewarding. Thank you for being such a wonderful part of the Petflow family and for continuing to trust us with your pets' needs.
Assistance changing my order.
By LOUISE M.
Response from Petflow· Jul 22, 2026
We are glad we could help get that sorted for you! Making changes to your order should always be a smooth experience. Thank you for choosing Petflow.
Great service and very helpful
By NISHI J.
Response from Petflow· Jul 22, 2026
Great service and helpful every time is what every pet parent deserves! Thank you for the kind words and for shopping with Petflow.
