Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I was very happy that Petflow was able to fulfill my order in a timely manner, and especially since it is sometimes tough to find certain flavors of cat food these days with all of the shortages of goods in the world
By for your O.
This is the second time that I have ordered from Petflow and my shipment is a week later than originally scheduled. This will be the last time I order from them.
By Val B.
After searching endlessly online for my little dog’s favorite dog food and finding it out of stock everywhere I came upon Pet Flow who had it! Some of Pet Flow‘s reviews weren’t the best so I was skeptical but I must say my experience was excellent. The dog food needed a script from my vet and that took some time for whatever reason but once they got it the response was immediate and I am getting the shipment on Monday! When you call customer service you get an actual person immediately. No waiting, no numbers to press. Kayli just couldn’t have been nicer or more helpful or friendly. And all of their written communications were timely and helpful. Very happy with Pet Flow and I will definitely be ordering from them again.
By Joyce
Product still not here. About 10 days now. Pony Express delivery. Bag is 20 lbs. Going away in two days. Company express mailed pkg in the past. I blame the carrier.
By Larry
Kinda strange Iordered 2 bags and you said ther was only 1 in stock and the next day it was listed as available.
By Rick R.
I love petflow! Always great to work with. Great product. Great prices. Choose petflow over the others! You'll be glad you did
By CHRISTINA H.
Petflow is awesome and your customer service is amazing.
By Rose
This was my first purchase with PetFlow & I am very impressed. The shipment was delivered very quickly and when I texted with a question, I received immediate personal response. That is awesome customer service which is everything!
By JJackson
