Always an easy experience.
Always an easy experience.
By Steve
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Always an easy experience.
By Steve
Extremely disappointed with Petflow. This isn’t the first time that it has happened where it shows somethings in stock and soon as I place my order I’m told it’s on back order. This case is even worse because the only reason I ordered dog toys was to get the free shipping on the cat food that I needed and ordered. So guess what… I got the unneeded dog toys but they’ve canceled the rest of my order for the cat food which is out of stock. I’m far from a happy customer!
By Susan
Fast shipping and easy to use online ordering. Thanks from the puppers!
By Christine
I am extremely disappointed that PetFlow attempts to manipulate users into the "Auto ship" subscription. It is necessary to "UN-check" or explicitly decline auto ship in order to prevent the order from being autoshipped. This is extremely underhanded and deceptive. Please remedy this. Also, please consider eliminating the term "reach out to" from your customer service vocabulary. It is insincere and presumptive. Thank you for asking for my opinion.
By Ed W.
Great dog food was recommended here by the AKC dog breeder.
By ED
First time I’ve ordered from PetFlow and was very pleased with the price and quick delivery.
By Judy G.
Petflow is the only company that has made it easy to order my poodle's food. The website is easy to use, the shipping is quick and easy and I can count on them to have the products to fill my order unlike so many other companies. Thank you, Petflow!
By Cynthia A.
Easy ordering, great dog food, extremely fast shipping.
By EMILY