Ordered prescription dog food
Ordered prescription dog food, but got nothing but excuses. For over a week, their reps made one excuse after another as to why my dogs food was not shipped.
By C.J. D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Ordered prescription dog food, but got nothing but excuses. For over a week, their reps made one excuse after another as to why my dogs food was not shipped.
By C.J. D.
Excellent service. I'm a happy customer!!!
By GAIL E B.
I am totally impressed with petflow, they deliver product quickly and have the pet food in stock and if they are out of stock they will send email to let you know that it is back in stock. They are now the only one that carries my dogs food and I hope they always will. Thank you petflow
By Diana
I have been using petflow for several years because they carry the type of dog food I want my dogs to have and no stores anywhere near me have it. In fact trying to get high quality dog food I'd have to travel an hour one way so it is very convenient to have it shipped directly to my home. Also I recently had an issue with a toy I ordered and they immediately did a full credit for the cost of the toy. It is also very easy do a chat with them.whenever I have questions
By Janice
Very fast shipping! They sell good quality items.
By SARA
Excellent service
By DENISE L.
very good customer service. contacted my vet for prescription diet food and shipped out immediately. highly recommend!
By MARK M.
Great products and service that excels. More than satisfied consumer from Maryland .
By Susan R.