Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Hi, For over a week, told me food item was in stock and would be shipped shortly. Called several times and was told the same story. Yesterday I was emailed a message that it was out of stock and they would let me know when they had it in inventory. That doesn’t work when it is the food for your pet.
By STAN F.
Thank you! Kitty’s love theirs items
By mika2belove
I phoned prior to placing an order to verify that my finicky cat's food was in stock and informed that it was. Three days later, it still hadn't shipped. When I phoned again to ask when it would ship, I was informed that it was out of stock. I should have been notified of this situation within 24 hours, and not had to waste three days only to have to initiate the inquiry of why it had not shipped.
By BART
So glad I found PetFlow, recently I moved to another city and State and I was having a hard time finding the food that my Standard Poodle had been eating, I ordered from another company when I was getting low, however 3 weeks after my order I still had not received it. :( I ordered from PetFlow a few times, and each time, I have received my order within a week. Now no more looking or wondering if and when I will get my order. Thanks again PetFlow for being on the ball.
By CAROLINE K.
I order a bag of Fromm dog food and the process could not have been any smoother. The order came very quickly. I would definitely order from PetFlow again.
By KAT G.
I couldn’t find the pet food I have been using in stock at all of my regular vendors so I tried PetFlow because they had it and I have no complaints! Shipped and arrived on time and I was sent updates along the way which I really appreciate.
By Jane
Items came on time.
By HEIDI W.
I ordered purina pro plan veterinary diet HA on 1/14/22. It showed that it was in stock and my prescription was verified, but as of 1/25/22 still has not shipped.
By MARY E.
