Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I was truly in a bind trying to get prescription cat food fast for my cat with a newly diagnosed urinary tract disease. The gentleman I spoke with over the phone was compassionate toward my situation and genuinely helpful in quickly getting my prescription verified by the vet and my order on its way. THANK YOU!
By Kelly
PetFlow has been excellent with every order I have placed. I will continue to use this company and products.
By JENNIFER H.
Usually a 5. This was only a 4 as one of the cans was dented.
By Christine
Petflow carries the brands of foods I use for our cat & guide puppy in training. Our Guide Dog School likes us to use Fromm Family foods. Fromm is made in the USA . Fromm brand is not carried by many stores or on-line shops, Auto ship helps me be sure not to run out. Only negative is I find it difficult sometimes to navigate my account, my orders & to change my orders But after I had messed up my order, an on-line chat representative got it all straightened out in no time! Thank You Petflow!
By P S.
Fast Shipping! New customer very happy, Auto-Ship prices are very good!
By Pixie
Competitive pricing, dependable shipping, and carries prescription food at better prices than the vet's office offers.
By Loyal Petflow C.
First time using this business and it was a very positive one. I ordered a large bag of Victor dog food and it was delivered very quickly. Will use them again!
By Bonnie
Very helpful and extremely friendly.
By R. B.
