PetFlow came through
When other sites were out of the prescription food my dog needs, PetFlow was the only place I could find it and at a good price too. Delivery was fast also
By ks
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
When other sites were out of the prescription food my dog needs, PetFlow was the only place I could find it and at a good price too. Delivery was fast also
By ks
Great service, competitive pricing
By NANCY C.
Petflow had a rocky start with me because it was difficult to get customer service, but they have improved so much in that department that a 5 star is appropriate. They are the only pet delivery that has my dog's dry food and they give a years worth of coupons to offset the expense of it. They also carry specialty treats that my dog finds mouth watering by Butcher's block. My cat treats container always comes cracked and broken with food everywhere when shipped by the other pet food delivery service, but not with Petflow. On occasion, they offer incentive discounts to ship early for auto delivery and I almost always take advantage of that. My Great Dane is worth every penny I spend, but its nice to be offered discounts. I highly recommend.
By DEBORAH MAY D.
Delivery was okay, no issues with package or product, price okay too
By TOM H.
I order 2 eight pound bags of prescription cat food. Kept getting emails about it being backordered. On the website at Tim’s of purchase it stated they were in stock. Placed an additional order for two 4 pounds of same food and that was cancelled by petflow for not being in stock either. Website said both were in stock. Just checked my first order tonight and it states cancelled. I was not notified of that. Very poor!
By Wooly
Always helpful and answer my questions and concerns
By SR
Easy to use website and fast shipping.
By CB
my order is always on time and very easy to order,
By Veronica