Great price and shipped well and…
Great price and shipped well and arrived quickly
By Georgia A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Great price and shipped well and arrived quickly
By Georgia A.
Only cools for 15 minutes at best - not worth it, I should have invested more money and got a better product
By DINA S.
The pharmacy said my dogs food wasn’t approved while my vet said it was always approved. Customer service was awful in fixing the situation. Didn’t get my dogs food for a week. Discontinued auto ship and won’t buy another thing from Pet Flow. Horrible customer service.
By AMY T.
I love the fact they carry Fromms dog food, their web ordering works fine, and they deliver in a reasonable amount of time (Chewy is faster where I live). However, every time I have ordered dog food in cans, they come 25% badly dented. I don’t mean a little dent here and there that I would gladly ignore, but really look like they have been through a washing machine ride. You could never sell them in a store. In each order one can was dented so badly it popped open with dog food inside the case. Pet flow has been good to provide a credit for the popped open cans but seem to ignore the overall issue.
By ROBERT B.
Great service and good prices.
By John M.
I had the opportunity to subscribe, and my pet food came in a timely manner. I am very happy!
By Valeria
Shipped quick, reasonably priced
By Joseph L.
Great variety, fast shipping!
By DIANA D.