Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
This is in reference to my order: 10303683. I ordered 8 packages of these dog treats that your system said were in stock and confirmed the order via email. Then I receive a subsequent email advising they were out of stock. Not a good experience and no way to know how long before I can receive my order. Not a very efficient system.
By RICHARD A.
Customer service wouldnt help located an order i placed approximately 10 days ago. She referred me to the website disclosures. We i told her how to do her job, she became upset. Customer service rep said we all have pets as though it wasn’t a big deal my dog’s order had no information.
By Valued C.
It was so easy to find what I need for my kitties, it was easy to order and it was at a great price. And the delivery was very fast. PetFlow is the best!!!!
By karen
ecxellent. always helpful
By martha
My pups really like the Dr. Marty freez dried food. And I like being able to get better pricing from PetFlow.
By Faye R.
I ordered 8 boxes of Arm and Hammer litter I received 2 yesterday. The packing box was not strong enough plus tape was not holding the box had holes plus one of the two boxes had broken open and litter all over the boxes inside. I should have 6 boxes to com soon. You did notify me that some were returned to you. Hope you will let me know when and get those out to me a.s.a.p.
By Judy S.
Easy to navigate around the site. Delivery was quick and my items were packaged nicely!
By LISA G.
The food I needed was in stock when I purchased it. When I didn’t get an email that it had shipped I looked at my account online. The account said it was delivered to my address. It was not at my house, so I called Pet Flow and was told that my order had been cancelled because they were unable to get the cat food from the company. My cat was then out of food and I had to hurry up and get new cat food from another company (which is not her prescribed food). After my phone call I got an email from Pet Flow that my order had been cancelled due to the fact that they couldn’t get it from the manufacture. It would have been nice to know that right away so I could have picked another company to begin with. Unsatisfactory!
By Francesca
