Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Petflow has great pricing and service. I signed up for the autoship program for out dog's Hills Science Diet. They were priced the most competitively. My order shipped as promised and even delivered a day earlier than expected.
By ANGELA R.
I wasn’t happy when they told me they would not charge my card unless the item was available and ready to ship out but unfortunately that wasn’t the case when they decided to charge my card even if it was a pre-authorization or pending I don’t like to see my balance increase unless the item is actually going to ship so today I will call to follow up because when I ordered this last time it looked available I got Vet to approve prescription and it turned out the item was not in stock
By DESIREE Z.
PetFlow has the best prices on nice dog pens and wonderful customer service.
By LLB52
At the time I ordered the product your website said that it was in stock but after about a week later it was no longer in stock and I could not get it at all. I was really hoping that I could get this since after much research your website showed that it was available.
By JOSEPH G.
I can't actually manage autoship. I always get an error that would prompt me to contact costumer service.
By BRENDA K.
Disappointed in your service Was told that you had an item in stock to be mailed When I inquired about status of order, I was told an error was made and food was not being mailed Out of stock !!
By LINDA M.
I made my first order for Blue Buffalo wet food for 2 cases because the price was great. The food cost had suddenly skyrocketed on Amazon and chewy. Shipping was fast and exactly right. Food had extended expiration dates. So I immediately repeated my order and had the same great experience! I’m sold on this company.
By HAt
My canned dog came dented. One can was so dented that it opened and was so spoiled from being out on delivery that my whole kitchen smelled and I had to throw away about 3 or 4 of the cans. It was so incredibly disgusting.
By MARGARET F.
