Excellent customer service
Excellent customer service, and you have what we need.
By KellyK
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Excellent customer service, and you have what we need.
By KellyK
Prices are very competitive comparing with Amazon, and local pet stores. I have 2 spoiled and loving dogs so I really appreciate it! Thank YOU!
By LILIANA A.
Pluses: Had the product available when my usual supplier was out of it. Good price. Customer service was very responsive when I inquired about my shipment. Minuses: Took a little longer to ship than I had anticipated. Packaging was not great—the box was a little too small, so it was bursting at the seams.
By IHW
Very fast delivery, andexactly the item I needed.
By ROBIN
Great prices. Fast and free delivery. Chewy got completely out of hand. I saved $27 same food same brand. Only more cost effective.
By Francisco C.
GREAT SERVICE! FAST SHIPPING!
By THERESA S.
I have not gotten my order yet
By VIRGINIA W.
I love the convenience of ordering dog food from PetFlow. Fast shipping and good prices.
By Karen P.