Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Fast reliable service with great prices!
By D G.
Response from Petflow· Nov 5, 2025
Thank you for sharing this! We're so glad to hear you’re happy with our pricing and fast service. We truly appreciate your support.
I get the fromm's weight management food for my 4 dogs and having it on auto-ship makes it so simple. there have been several times I've had to adjust the schedule, and the website is very user-friendly. would recommend to anyone who wants to make life easier.
By Janet S.
Response from Petflow· Nov 5, 2025
We love hearing that auto-ship has made things easier for you and your pups! Thank you for the wonderful feedback and for trusting us with your dogs’ meals.
Delivery was fast and the customer service was very helpful.
By Windygail
Response from Petflow· Nov 5, 2025
Thank you for the kind words! We're so glad to hear you had a smooth experience with both our delivery and support team.
No trouble at all. A perfect repeat order delivery.
By Linda L.
Response from Petflow· Nov 5, 2025
We love hearing that everything went perfectly with your order! Thank you for choosing Petflow again.
I’ve been with you guys for a while now, never a mis-step. Keep up the good work!
By Maureen
Response from Petflow· Nov 5, 2025
We truly appreciate your loyalty and trust over the years. It means so much to have long-term customers like you, thank you for being part of the Petflow family!
i have my shipments et up on auto ship so it comes just about when i will be needing my next shipment, they notify so i don't panic to run out of dog food
By Sue A.
Response from Petflow· Nov 5, 2025
We’re so glad auto-ship has made things easier for you! Thanks for trusting us to keep your pet’s food arriving right on time.
Delivery was very timely and accurate.
By Robert B.
Response from Petflow· Nov 5, 2025
Thank you for the great feedback! We’re happy to know your order arrived just as expected.
It is sometimes difficult to use the website.
By msadowskiparis
Response from Petflow· Nov 5, 2025
Thank you for sharing your feedback! We’re sorry to hear you’ve had trouble using our website. Our team is constantly working on improvements to make the site faster and easier to navigate, and we truly appreciate you taking the time to let us know about your experience.
