Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
For over a year, I have an auto-subscribe food order. The price went up on the food and I reached out to see if you would honor a competitor's price. Without hesitation, you did!!! Thank you so much for your superior customer service AND quick and seamless order/delivery.
By JULIE H.
Ordered cat food on sale. 5 cases, received email item was out of stock. Very disappointed. Should have been offered sale price when item returned to stock
By ROBIN S.
Wonderful, fast FAST
By Candy and B.
Had to inquire whether or not my order had shipped, which it hadn’t. Inquired twice and was told both times had not been shipped. On the second inquiry I also asked that if it was not going to be shipped today (11/8/22) to cancel. Interestingly, it has been shipped today.
By Valerie
i have a difficult time finding this product and PETFLOW had what I needed, Fast delivery
By JOYCE B.
Great prices, fast shipping and they actually have the dog food I need in the right size bag that I can't find anywhere else! So glad I stumbled upon this company!
By JENNIFER H.
Ordered food. Got message later that it was out of stock. So website isn't accurately updated. Waited as they said they would ship as soon as they got it in stock. Then I got a message that they canceled my order. So this was the first and last time I will try this site.
By LISA
quick quick delivery after several deliveries of same order, 8 lb bag of prescription dry cat food, the shipping box holding the bag has become more compact and instead of a 20 foot long of brown packing paper crumpled and wrapped around the bag to fend off damage (makes a great tail come halloween) has been replaced by a 3 foot by 7 inch bubble pack with 5 bubbles- oh yeh kittens turned it into a toy
By ron H.
