Customer service is awesome
Customer service is awesome. I was having trouble using a couopon and the woman I talked with took care of it. It's important to me that my purchase will feed a doggie.
By CAROL B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Customer service is awesome. I was having trouble using a couopon and the woman I talked with took care of it. It's important to me that my purchase will feed a doggie.
By CAROL B.
Your website said the wet cat food WAS in stock. I never received my order because you are out of the food.
By AMBUR M.
Always satisfied with the service I have gotten at Pet Flow. Delivered in a timely manner, packaged well and in good shape when it arrives and products we use are always available.
By DAN M.
Great prices, timely delivery, and great products!
By WENDY S.
Package arrived promptly and was well-packed. Ordering was easy. The product is just what my cats love, too - and it's hard to find.
By ROBIN M.
Prices great, and selection/deals appealing! preparation and shipping could be quicker. Customer Service agent was snarky. Still choosing over Chewy -
By LilNLu’s M.
Fast delivery fair prices
By Frederick I.
Speedy service with a personal touch. They also carry some brands we can’t get elsewhere. They are lifesavers!
By Gourmet G.