This company was awful to deal with
This company was awful to deal with. They never sent my product and gave me a hard time about my refund.
By KIMBERLY G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
This company was awful to deal with. They never sent my product and gave me a hard time about my refund.
By KIMBERLY G.
Great prices and on time delivery.
By Valentine
Although FedEx is the most miserable POS low life carrier, your agent putting "deliver to porch" actually worked! They usually just kick it out the door on the way past. I'll buy from you again!
By RON K.
It's nice to get a heads up before a shipment goes out in case I need to adjust the contents or timing. Shipping is always prompt and the selection of food, treats, etc is quite amazing.
By HELEN C.
I ordered roaches, and not one of them was dead. EVERYONE OF THEM WAS ALIVE AND HEALTHY. Very fast shipping and very fair price! I will definitely be doing more business with PetFlow.
By BRIAN W.
Se demoro mucho la entrega una semana 😳 y apenas estaba ni tan lejos 😏
By customer
Great and plentiful selection of pet supplies, prompt delivery, and excellent customer service!
By WILLARD D M.
I mostly order kibble & bull sticks . I order & it always comes quickly.
By Diane