everything came quickly
everything came quickly, but the bird treat sticks came all broken up. I wish there was a better way to send them
By Barbara S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
everything came quickly, but the bird treat sticks came all broken up. I wish there was a better way to send them
By Barbara S.
I am getting emails telling me that my order is on its way or it’s delivered. I DID NOT ORDER ANYTHING RECENTLY. PLEASE GET THIS STRAIGHT! Nothing is being charged on my credit card, I just get emails saying my order is on its way to some address I don’t even recognize in another state. Help!
By Rod F.
No issues and will order again.
By Mike
I placed an order and with no explanation or email, they canceled it. I logged on to my account to see why it was taking so long to deliver and it just said order canceled. I called customer support and waited on hold for 30 minutes and then it just hung up on me. Worst customer service ever.
By Edward
Every time I have called, everyone is very respectful and answers my questions.
By JANE R.
Good reply in customer service support.
By SIMONE
Order came fast. Staff answered my email quickly and helpfully. This company actually has REAL people who answer the phone and are sp pleasant and helpful. Prices are good.
By Rickie R.
Always works perfectly...order online, what I ordered delivers in a few days.
By MARY-JANE C.