You have a toy that my dog loves
You have a toy that my dog loves. I have trouble finding it but you have it! So thank you
By Karen D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
You have a toy that my dog loves. I have trouble finding it but you have it! So thank you
By Karen D.
Customer service is non-existent. Shipping takes forever.
By KSzymo
Ordered twice and order was canceled with no explanation. Finally called and they said my card/order was suspicious and that I needed to call. I went ahead and ordered from Petco instead. They had no issues with my payment. Then I asked them to take me off their mailing list, which they said they would and low and behold I'm still receiving their emails.
By SARA L.
quality feed prompt service fair price
By WALTER W.
When the item was ordered, I didn’t receive any communication as to when it would arrive that was accurate after the email stating that it was ordered. Also, initially the form of payment used was incorrect and the company didn’t notify me or communicate with me so that I could correct it … they simply cancelled the order.
By Caldwell
Always have Fromm dog food in stock. Always received my order within 2 to 3 days. Great service.
By JEANNETT W.
You ship so fast and I really appreciate, plus your products and prices are really good and affordable. I can count on my dogs getting exactly what they need. Thank you.
By MARY A.
PetFlow's customer service is great! Always someone helpful to answer the phone and solve issues.
By Helen