Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
have the proper kind of prescription food for my cat as recommended by by vet.
By DIANE M.
Response from Petflow· Feb 9, 2026
Thank you for sharing your experience. We are glad to hear you were able to find the prescription food your cat needs and that it aligns with your veterinarian’s recommendation. We appreciate you trusting Petflow with your pet’s care.
Inventory is wrong on website
By Customer
Response from Petflow· Feb 9, 2026
Thank you for bringing this to our attention. We understand how frustrating it can be when inventory does not appear accurately on the site. Our team is actively working on improvements to ensure inventory information is more reliable. If this impacted an order or caused confusion, please reach out to us via chat, text, or email so we can review your experience and help make things right.
One ingredient! No artificial flavors or colors My pack loves them
By Joseph D.
Response from Petflow· Feb 9, 2026
Thank you for sharing this. We love hearing that your pack is enjoying the treats and that you appreciate the simple ingredients. We are so glad they are a hit and thank you for choosing Petflow.
Glad to work with pet flow
By customer
Response from Petflow· Feb 9, 2026
Thank you for the kind words. We are glad you had a positive experience and enjoyed working with Petflow. We truly appreciate your support.
Quick shipping!
By Kathy C.
Response from Petflow· Feb 9, 2026
Thank you for the great feedback. We are glad to hear your order arrived quickly. We also appreciate you sharing your thoughts on a loyalty program and promotions. Feedback like this is helpful as we continue looking for ways to add value for our customers. Thank you for choosing Petflow.
Ordering is very easy. Package arrived promptly. Great experience.
By ADAM W.
Response from Petflow· Feb 9, 2026
Thank you so much for sharing this. We are happy to hear ordering was easy and that your package arrived promptly. We appreciate you choosing Petflow and are glad you had a great experience.
Communicated well
By Gregg F.
Response from Petflow· Feb 9, 2026
Thank you for taking the time to leave a review. We are glad to hear communication met your expectations. We appreciate your support of Petflow.
As expected, and delivery before a snowstorm!!
By Suzanne
Response from Petflow· Feb 9, 2026
Thank you for the great review. We are glad everything arrived as expected and even before the snowstorm. We appreciate you choosing Petflow and hope you stayed safe.
