Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I have been with them since 2013 and my orders are on time. When there was a delay during COVID they were sending out notices and updates. I had an issue with my fed EX people taking my dog food. The company immediately send another order out to me. They are wonderful and always responds to me.
By Sam W.
I received a damaged pet food bag and the customer service people were so responsive and wonderful. I received a replacement bag immediately! I always prefer PetFlow because your shipping is always professional with no loose food or mess. I always promote you to my pet friends! Thank you.
By VANESSA H.
Arm and Hammer litter, is dust free, clumping/seal, which is difficult to find. I used to wear a mask handling other litter, not necessary now and no smell. I have it on auto ship, which makes it convenient and it is $7.00 less expensive than buying in store.
By DEBORAH H.
This is the second time I have received rancid dog food from this company, The first time they finally answered my email and said they would re-send the order. They resent the order and 1 item was wrong . They then ignored my email and didn't respond to my phone call. As of right now they are ignoring my second email about rancid food.
By Judith l W.
I shopped the product, Milk Bone Pill Pouches for several weeks. Our dog is on Holistic Herbal supplements and dosing requires about five pouches a day. PetFlow, hands down, is a best price retailer for my target product. Great value for consumer. Customer service is prompt, courteous and efficient.
By George R.
Ordered dog food and 5 days later no shipment no contact. Have to call to cancel order and delete your payment method. Pretty much a fake joke site.
By dave M.
Great prices and loved the free shipping!
By MEL
Great prices, great customer service, and really fast delivery!
By B S.
