Good prices
Good prices. the website needs tweaking. not easy to check-out and view all info before placing order
By ap
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Good prices. the website needs tweaking. not easy to check-out and view all info before placing order
By ap
Only part of my order arrived the other part was listed as simply “shipping” for about 10 days. I eventually had to contact customer support and got an email from someone named “Tiffany’s mom” 2 days later. It was a little strange and unprofessional, a tracking number from the start would have been more appreciated.
By Colleen
My orders are filled correctly and promptly. My cat depends on his prescription food to continue living and thriving. It is imperative that he receives his food daily. Pet flow is easy to use and i usually receive my order in 2 to 3 days.
By MICHELLE P.
Not a fan of computers but understand there needed now. I find that they are thinking for us now and if you don't catch the mistake there is no way to correct it. Thank goodness you keep up with your emails. Your sales and service has been great. Thanks for the help.
By Granny
Product availability,quality and rapid delivery
By Unsigned happy C.
Excellent price and service
By LORI H.
Customer service was responsive and helpful when I had questions. Price was fantastic and shipping was prompt.
By R B.
Good customer service, quick responses and on time delivery.
By JEFFREY S.