PetflowReviews of petflow.com

amazing customer service

Can't beat the price and convenience of having cat litter delivered by Petflow.

price good /efficient/reliable

My dog has to have a specific food, and PetSmart stopped carrying it. So I went online, did some research, and not only does the order come within a decent time frame, it's actually cheaper than it is on Chewy, and the same price I used to pay at the pet store! My order usually arrives within the week!

I’ve used Petflow for years now for my pet food needs… my most recent shipment had a damaged bag and one that was missing. The representative was quick to check on the order and ship out a new replacement for the damaged bag…I was appreciative that it was handled quickly and politely…love the company.

What I was disappointed in was the delivery. Cust. Serv. was very nice and explained the situation and even gave me a $10 credit on my next order. But it did seem to take toooo long. I had to go buy food locally waiting for my order. Chewy doesn't carry my new Dog's food, so I'm coming to you. Hope the next order is more timely.

You charged me $80 for a bag of dog food but never shipped it and never communicated any issues with the order.. I had to contact customer service who told me the order was cancelled due to the item being out of stock (yet when I looked online it was still listed as in stock..). The person who cancelled the order never refunded me the money so then I had to waste my time and reach out to customer service AGAIN to get my money refunded. Absolutely atrocious customer service. I’ve used petflow auto ship program for 10 years for my dogs needs and this made me switch to a new business.

Bad technical support, more like no online technical support at all, no customer service over the phone. Please close my account.