Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Warning Do not buy from this company. The website has false information regarding items in stock. They get your money and don’t send the products for weeks because it’s NOT in stock. I tried to cancel but they would not allow it. If you call customer service, you get different responses each time from different people. Buyer beware
By Debbie
Excellent customer service and dependable on time shipping with great prices.
By LEONARD R.
The product was damaged by the post office and Petflow sent a replacement within 3 days at no charge!
By RACHEL M.
competitive prices and fast delivery
By Kora’s H.
You made the product available for my cat that is sick. Thank you so much!
By MELANIE V.
Good company but subscribe and save is complicated to use and change orders.
By JIM F.
Received packages incomplete, call customer service and got problem resolved right away.
By Eddie
False advertising on website regarding the size of dog food bag. Had to call 2x to get customer service to pick up the falsely advertised product. No apology or anything for the inconvenience. Very disappointed. Workday think twice before ordering again
By WENDY G.
