very disappointed in delivery
very disappointed in delivery. Litter boxes were crushed and opened. We have ordered from you on several occasions what happened?
By WILLOW L.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
very disappointed in delivery. Litter boxes were crushed and opened. We have ordered from you on several occasions what happened?
By WILLOW L.
The Friskies wet food I ordered was fine. I've ordered the same from different companies. It was not very fast shipping, due to being sent from Las Vegas to northern Michigan. After it was shipped I was told it would be late as the closer warehouse was out of stock. Took about a week to get it. Plus, the packing was insufficient to withstand Fedex handling. The cases were opened in the outer box and cans were bouncing around loose. Needless to say quite a few were badly dented.
By Suzanne B.
Easy selection. Fast and efficient delivery.
By MICHAEL H.
Easy ordering process, item shipped in a timely manner and packaged well. Will definitely order again from PetFlow! Website easy to navigate too.
By Sophia C.
Placing an order is super easy and my order always arrives quickly.
By ASH
Ease of ordering, and timely delivery. No problems at all...
By John E.
Delivery times are very inconsistent
By DEbw
Ordered cat litter as part of auto-ship and the delivery was delayed and re-routed several times. Finally had to go to the grocery store to get what I needed.
By SHAWN M.