Easy & Timeliness of Orders
Easy & Timeliness of Orders
By IVY L.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Easy & Timeliness of Orders
By IVY L.
great price, received on time
By N., M.
I ordered the item and waited 4 days. I got no messages or nonthing. then I called to find out my order was never filled because Pet Flow couldn't fill the order. I do not know why they could not fill the order and I went somewhere else to get what I needed.
By BRAD I.
The order was processed on Monday, and arrived on Tuesday. I was impressed with how quickly I received two forty pound bags of dog food, and a bag of cat food.
By HoosierThom
Easy to order and it was delivered promptly; the whole process was very easy
By MARY BETH D.
Started out bad but fixed quickly! Thank you. I will be a loyal customer. Steve Hensley
By STEVE H.
My order was cancelled and I wasn't even notified.
By JAMES M.
Product arrived in good shape. I'd give five stars except that it seemed to take an excessive amount of time in tracking for FedEx to pick up the product in Easton, PA (4 days) for delivery near Philadelphia (<75 miles away) 6 days after ordering.
By Stuart P.