Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Order canceled without letting me know. Waiting for shipping then I called snd told it was cancelled without any reason. Weird. 3 days later get a shipping confirmation. More weird. We’ll see if I receive an order.
By Julia L.
Good products, fast shipping
By RENEE F.
Quick shipping and great customer service. I didn’t realize my ‘welcome back’ coupon code had an expiration date, and when at checkout my ‘code’ wouldn’t work, I called customer service where I was told it had expired at midnight the night before…BUT…the pleasant customer service rep adjusted my account to reflect the discount anyway!!!!
By Nick V.
I love that Petflow never fails me. My order is filled and delivered quickly. Awesome and reliable!!!!’
By SHELLEY D.
The autoship comes in a timely manner, the packages are well packaged, and the prices are reasonable.
By Dan
Filled my order quickly. Great price. Able to use Rakuten for rebates. Good communication regarding the progress of my order.
By ARAM D.
Customer service is great
By WES T.
You had the product I was looking for at a greast price.
By L W.
