No problems
I ordered You sent my stuff quickly You informed me all along the way My 249lb Newfoundland dog is very happy
By SUSAN A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I ordered You sent my stuff quickly You informed me all along the way My 249lb Newfoundland dog is very happy
By SUSAN A.
Great service.
By Deborah
Excellent customer service. Quick delivery.
By Chris
Found what I needed quickly and easily.
By KAREN T.
The box that was used to pack the items I purchased was not strong enough. And because of that, when I received my package, the box was almost completely torn up! It looked like it got run over by a truck. Also, there didn't seem to be any packaging material inside the box to protect the items that I purchased. Plus it doesn't seem like FedEx treated the package very well either! Now I'm thinking twice about whether or not to buy dog food from them! I don't want it to come to me all broken up, as a mess.
By Jul M.
Response from Petflow· Dec 13, 2024
Hi there! Thanks so much for taking the time to leave this review! I am so sorry that you received your first order with us damaged. This is not how we want your experience to be with our services. For the issues, I went ahead and credited your PetFlow account $15 so that you may try us out again if you wish! Additionally, we will have more reinforced boxing soon and this should help with any similar damages issues in the future. If you have any further damage issues like this please don't hesitate to reach out to us. We can be reached by phone at (888) 316-7297, text at (833)316-1577, or email us at [email protected]. We're always happy to help! Take care, Maddy🐱🐾
Great website, easy to order, quick shipping and timely communication.
By Pam
Very easy to order and very quick shipping. Love working with this company.
By Raine T.
Always reliable availability, service and delivery. Appreciate the ease of ordering and knowing products are coming from a high-quality company that cares about its customers.
By TILDA C.