These guys have good products at…
These guys have good products at reasonable prices
By David M.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
These guys have good products at reasonable prices
By David M.
Reading customers emails and requests
By WILSON T.
Response from Petflow· Nov 12, 2025
We’re sorry to hear you’ve had trouble getting a response from us. That’s not the experience we want for our customers, and your feedback has been shared with our team so we can improve our response times.
Did not arrive on time, and the order was incomplete. Your internet page, and your phone number are not working, so there is no one to talk to. Very disappointed!!!
By DENISE S.
Response from Petflow· Nov 12, 2025
We’re truly sorry your order didn’t arrive as expected and that you had trouble reaching us. We know how frustrating that must have been. Our team is actively working to improve both our website and communication tools to make the experience smoother going forward.
Quick response
By NILDA S.
Fix your new website
By PHIL
Response from Petflow· Nov 12, 2025
We appreciate you taking the time to share this feedback. We know our new site still needs improvement, and our team is actively working to make it more reliable and user-friendly.
No response to email. Shipment not received. Systems not working...had always had great experiences until the past 2 weeks
By Dawn
I received bad product. I can't reach customer service. Sent an email. The response didn't address my complaint but told my to reply. Sent 2 text messages. Still nothing. Petflow. I thought you were a better company than this.
By Dana W.
The customer service representative was very knowledgeable about the issue I needed to have done. He was also very professional professional yet friendly.
By SUSAN M.