Do not pay return shipping
Be aware that this company does not pay for returns or arrange pickup. I was told they don’t accept returns for “satisfaction”. I paid $28.20 to return this, including $3.35 insurance which they advised me to buy, as if it gets damaged in shipping, they won’t refund the purchase. Living in a big city with no car is a real hassle taking this to ship it. Note this table is not suitable for professional groomers as it is flimsy. I had 2 previous Go Pet tables that are fantastic, but was hoping for a lighter table since I’m a house call groomer. Very disappointed and will stick with the larger well known companies that value customer satisfaction and arrange pickup and pay shipping 100% for customer satisfaction returns. Note I have spent hundreds of dollars here over years and this was my first return.
By Valued C.
Response from PetEdge· Oct 31, 2022
Thank you for bringing this to our attention. I do apologize for any inconvenience this has caused you however, it does state in our return policy we only cover the return fee for damaged/defective items. Thank you for choosing PetEdge, we appreciate you.