Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,175 reviews
PetEdgeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,175 approved reviews, newest moderated first
Order with ease Very responsive customer service Quality product
By Kyla W.
Response from PetEdge· Jan 8, 2025
Hi there, thank you for sharing your feedback regarding your online experience and our customer service. Thank you for choosing PetEdge we truly value your feedback, and business.
Love PetEdge. Best pet bargains on the internet.
By John
Response from PetEdge· Jan 7, 2025
This is fantastic to hear and thank you for taking the time to give us a positive review it's very much appreciated. Thank you for choosing PetEdge we truly value you and your business! 🐕❤️
Always easy and quick
By Amy
Response from PetEdge· Jan 7, 2025
Thank you for sharing your experience with us and thank you for choosing PetEdge we truly appreciate you and your business!❤️🐕
Customer service is insanely bad and computer system they use doesn't work. Most frustrating order I've ever made anywhere and it is not even correct. I'll never shop with petedge again evvvvvvvver!!!!!
By Valued C.
Response from PetEdge· Jan 7, 2025
Hi Madison, we listened to the call and most definitely could hear the frustration with our website, and for some reason you were not receiving the free shipping as you should have for the qualifying items. We did read the email sent to you from support, and they did address the concerns of being closed, and did offer to take care of the free shipping asking you to just email the order # and they would review and take care of the free shipping. We have sent your concerns to our IT Dept. letting them know that you had not been able to order properly on our website. We are sorry for any inconvenience this has caused you and appreciate you bringing this to our attention. Thank you PetEdge.
The processing took extra long and I ending up making the same order twice.
By zane S.
Response from PetEdge· Jan 6, 2025
Hi there, we are sorry that there were issues with the web we are sending your review to our IT department for review. Thank you for your feedback and thank you for choosing PetEdge.
Tried to buy pet toys then someone called saying my transaction didn't go through and tried to tell me price per toy was higher than it stated on the web site and wanted me to give them my card info over the phone "I think not" I would stay away from this web business
By JOSH E.
Response from PetEdge· Jan 6, 2025
Hi, no scam here, there was a connectivity issue causing your card to not transfer to our system. We call as a courtesy however, you're always encourage regardless of any company to let the company know you will call back the direct line you know is a familiar number if you ever feel like you're being scammed as a best practice. Thank you for your feedback. PetEdge
Pet edge has a great selection of products at reasonable prices. Shipping is usually very quick. Biggest complaint is that their web site is SLOOOWWW. Often times not sure if I am still connected or not.
By Charles
Response from PetEdge· Jan 6, 2025
We are sorry for the inconvenience and issues you were having on the web. We have sent this Trust Pilot to our IT department for review. We do appreciate the feedback, and glad you were able to find the products needed. Thank you for choosing PetEdge.
I couldn’t process my payment on your website x 3 attempts then my cart was empty when I went back in.
By Cheryl B.
Response from PetEdge· Jan 6, 2025
Hi there, we are sorry for your web experience and want you to know we are sending this Trust Pilot to our IT Dept. for review. Your order did go through on our end with no issues. Thank you for your feedback and thank you for choosing PetEdge.
