Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
233 reviews
PersonalHour Pilates USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
233 approved reviews, newest moderated first
It was very easy to pick out my reformer. The shipping was fast and quick, the reformer is excellent quality.
By Martine Le B.
Response from PersonalHour Pilates US· Aug 3, 2026
Thank you so much for your feedback! We are very honored that you received a very easy and quick experience! we hope you enjoy your workouts on your new reformer! Thank your for choosing PersonalHour!
firstly I love my reformer, however I have never used any other to compare it with. I feel it is well made. On the down side i tried to get a custom color and it was a huge mistake. It tool 3 months to fulfill the order and when I got it was the wrong color. After tedious and half ignored emails I did get compensated with a few free items. The customer service is very slow and extremely difficult to talk to a live operator unless they think you are buying. The user app seems to be improving, however much improvment is needed. I do recoment personal hour because the machine is well build and at a good price. But customer service is low.
By Carry B.
I loved being able to try out the machines to see how good they were. I loved being able to pick my own colors. They accommodated my desire to get the one I wanted as soon as possible. I did have issues with the delivery, but it was the dispatches mistake and Personal Hour jumped into assist. I LOVE my new Reformer. I have worked on many models, both in home and in various studios. This is the best!
By Pjw
Response from PersonalHour Pilates US· Aug 3, 2026
Wow! thank you so much for this review! we are so glad we could assist you and help resolve any issues. we hope you enjoy your reformer and various of workouts! Please, if you haven't already help yourself to our free app where we have plenty of unlimited courses! You can sign up just by your order number and email!
I had the pleaser to work with the Personal Hour staff in-person. From the first inquiry email to the pick-up everyone was knowledgeable and extremely helpful. As for the reformer I bought the Nano Pro Max Studio Pilates Reformer. Set up was easy and quick- I have been extremely happy with reformer and with the App I have been able to take classes for free.
By Mckenzie
Response from PersonalHour Pilates US· Aug 4, 2026
Thank you for all your kind words Mckenzie! we truly appreciate the feedback and we are so glad it was a simple installation process for you as well! Thank you for coming in and joining us for a tour we are always happy to help here at PersonalHour!
We received our reformer today and had a bit of an issue but of our own making because we ripped the covering for the foot bar while unpacking the reformer. I immediately texted personal hour and within 30 minutes I got a reply super easy fix. I took care of that immediately and was beyond impressed start to finish with personal hours customer service. The reformer came perfectly packed, but it was our error but still Personal Hour helped us tremendously. I would purchase again from this well respected company!
By Janice
Response from PersonalHour Pilates US· Jul 23, 2026
Thank you so much for sharing your experience, Janice! We’re glad our team was able to respond quickly and help you resolve the issue so you could enjoy your reformer right away. We truly appreciate your kind words about both the packaging and our customer service. Your trust means a great deal to us, and we hope you enjoy many wonderful Pilates sessions with your new reformer!
Great delivery driver and well packaged in a crate. The reformer and accessories are super solid on par with a commercial studio unit. The only suggestion I have is this might have been a time to do opt in for white-glove-delivery, especially if your placement involves a different level of your home! I am almost always a DYI kinda guy but this is definitely a 2 person job and getting rid of the crating at the time of delivery would have saved me a 30 minute drive to a dump that accepts wood scraps.
By J A.
Response from PersonalHour Pilates US· Jul 18, 2026
Hi J! Thank you for the thoughtful review. We’re glad everything arrived safely and that the reformer feels comparable to a commercial studio unit. You’re absolutely right about white-glove delivery. It normally needs to be arranged before the order ships, since those deliveries are routed through a specialized final-mile provider rather than sent directly to the customer. Once an order is already moving as curbside delivery, changing it can be difficult and has not always produced the best experience. We appreciate the feedback and will look at ways to make this option clearer and easier to arrange. Wishing you many great sessions with your new reformer, and please reach out anytime.
I love my new reformer! It arrived in a sturdy crate and needed just a minor amount of assembly which I figured out from watching a tutorial online. Wonderful quality and customer service! Highly recommend.
By Melinda S.
Response from PersonalHour Pilates US· Jul 18, 2026
Hi Melinda! Thank you so much for your review. We’re happy to hear you love your new reformer and that setup was easy to complete with the tutorial. It means a lot to know you’re pleased with both the quality and our customer service. Wishing you many wonderful sessions ahead, and please reach out anytime.
Great home reformer! Folds well, all the accessories you could want, and shipped really fast! Highly recommend.
By Rebecca B.
Response from PersonalHour Pilates US· Jul 18, 2026
Hi Rebecca! Thank you for the lovely review. We’re so happy the reformer is working well in your home and that you’re enjoying the foldable design and included accessories. It’s also great to hear it arrived quickly. Wishing you many enjoyable workouts ahead, and please reach out anytime.
