Monday, November 9, 2026 · Customer reviews of US businesses
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101 reviews
Perraro Electric BikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Redefine Your Ride with Perraro Electric BikeWelcome to Perraro Electric Bike, where innovation, sustainability, and thrilling experiences converge to offer you the ultimate in electric mobility. Our meticulously crafted Electric Trikes, robust Electric Tricycles, and dynamic Dual Motor E-Bikes are designed with your lifestyle, comfort, and the environment in mind.Experience Unmatched Stability with Our Electric TrikeEmbrace a new level of stability and comfort with our Electric Trike. Perfect for leisurely rides, daily commutes, or errand runs, it combines the latest electric technology with a design that ensures a smooth and enjoyable journey every time.Discover the Versatility of Our Electric TricycleOur Electric Tricycle is built for the adventurer in you. With its powerful electric motor and sturdy design, it's ready to take you wherever you need to go, offering a perfect blend of performance and eco-friendliness.Feel the Power of the Dual Motor E-BikeDouble the motors, double the excitement. Our Dual Motor E-Bike is a testament to what electric bikes can achieve, offering unrivaled power, speed, and control for an exhilarating riding experience.Join Our Green RevolutionBy choosing Perraro Electric Bike, you're not just getting an exceptional ride; you're also contributing to a more sustainable future. Our commitment to eco-friendly transportation solutions means that every ride with Perraro is a step towards a cleaner planet.Your Satisfaction, Our PromiseAt Perraro, we're passionate about providing not just high-quality electric bikes, but also exceptional customer service. We're here to ensure your journey with Perraro is smooth, enjoyable, and above all, memorable.Share Your Perraro StoryWe love hearing from our riders! Share your experiences, adventures, and how Perraro has transformed your daily travel on Trustpilot. Your feedback helps us grow and continue to serve you better.Ride into the future with Perraro Electric Bike. Experience the joy, freedom, an
Perraro Electric Bike (perraroelectricbike.com) has 101 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
101 approved reviews, newest moderated first
High quality product. Very good installation instructions. Only had difficulty securing seat to shaft. Snapped off bolt and bought replacement at local bicycle shop for $12.00 US. Am very pleased with good quality Perrado Polar Electric Tricycle.
By Arthur
Best deal on the brake pads I wanted.
By Mike O.
I got the box. It was not a brand new bike like I asked for. There were all kinds of parts taken away from it. We have now tried to piecemeal the original bike you sent me with the new box and I’m still having issues. The battery isn’t working in the new bike now, but when I put it in the old bike, it still works. I am beyond frustrated. I don’t understand how I paid over $2000 and still do not have a bike that actually works correctly.
By Lisa N.
Response from Perraro Electric Bike· Dec 3, 2024
Thank you for sharing your feedback, and we sincerely regret the frustration this situation has caused. Your satisfaction is our top priority, and we take pride in delivering excellent customer service. To clarify, the replacement trike we sent you is brand new. We removed some parts to make the return process more straightforward and easier to manage. Including all parts fully assembled could have made packaging and shipping more challenging. We apologize if this caused any confusion. Regarding the battery issue, we want to assure you that the new trike should function properly. Please double-check the placement of the battery. It’s essential to ensure that the metal plate on the battery aligns with the track located underneath it. Incorrect placement could prevent the battery from working correctly. If you continue to experience difficulties, our support team will be happy to assist further. While we value all feedback, we are disappointed to receive a one-star review despite our commitment to resolving your concerns promptly. We strive to deliver outstanding service, and we appreciate the opportunity to make this right for you. Thank you for your patience and understanding. We are here to support you and ensure your satisfaction with our product. Kind regards,
Excellent quality
By Terry H.
Thanks Mike! The battery charged!
By Dennis Lee B.
Great product-- replacement brake pads. My 14 year old was able to install easily. Saved us $100 at the bike repair shop. Fast and free delivery. Highly recommend!
By Elizabeth L.
My battery went bad and I had to call twice before another battery was sent.
By Sandy
The crated trike arrived and I began to assemble it. The instructions didn't always illustrate the parts I was working with (i.e., it seemed old). The first video I accessed was better but also seemed antiquated. I never did locate the trike's serial number. It was were the manual indicated it'd be. The second video was much better (it showed the trike like mine). However, some things were never addresses (e.g., the front fork springs). How to properly use them? Anyhow after I finally got it assembled as designed, a big let down because at the moment of truth — turning it on — it didn't/wouldn't. Troubleshooting didn't help. Even eventually troubleshooting with Mike, the Perraro support rep. was problematic. After several attempts (i.e., via FaceTime sessions) trying to get the Polar to turn on, it (Polar) was warranted in need of replacement. Another base model was sent. It seemed like it was one sitting around and worked on. One bar that the rear basked sits on was bowed, and the rear brake calipers were very tight beyond adjustable. I had to get a bike/trike mechanic to remove the calibers and replace them with the calibers from the original base model. He indicated the calibers were "worked on". So, it cost me over $150 to get this Polar e-trike up and running. I was, in the end, very relieved that the electrical system turned on the first time. However, the rear brakes making loud noise (due to the caliber predicament) stalled the process again (as mentioned above). I've since been riding and learning the trike and am enjoying it.
By Scott
