Took 3 times to finally ship my order
Took 3 times to finally ship my order. It's been about 12 days and i still don't have my order. They don't reply to my messages very quickly or at all since I ordered my trike. Very poor invoice system. No description or information about the order. I ordered a trike will a long range battery and I hope my order will be correct. I will wait and see what happens. I wish now I never ordered from Perraro Bikes. Won't recommend to anyone
By Glen K.
Response from Perraro Electric Bike· May 4, 2026
Dear Glen, We’re sorry to hear about your experience and understand your frustration. Your original package was shipped on time, but unfortunately it appears to have been lost in transit by UPS. We opened a claim with UPS, and to avoid making you wait for that process, we shipped a replacement trike for your convenience. Regarding communication, our customer service team normally responds within 24 hours. Customers can also reach us by phone or email during business hours, and we’re always happy to help with order updates. For invoices and order details, we use Shopify’s checkout system. Shopify automatically sends the order confirmation and invoice to the email address used at checkout, so please check your inbox or spam folder. Lastly, we want to clarify that the order placed was for the standard-range trike, not the long-range battery version. This can be confirmed from the order price and the product selection at checkout. After the order shipped, we received a request to change it to the long-range version, but the original purchase was for the standard-range model. We appreciate your patience and are doing our best to make sure your replacement order is delivered properly.