I Have not received the item i…
I Have not received the item i purchased. Please contact me. Thank you
By Gavin F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
14 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WELCOME TO PERLEGEARIt’s great watching movies and playing games together with family. Perlegear designs dependable TV wall mounts to make those times even better. Strength and safety are core principles of our products. Dedication and expertise are seen in every detail. We support your quest for the best audio-visual experience. We are pleased to share some exciting developments with you. Perlegear is proud to introduce a revitalized logo, reflecting a contemporary and cutting-edge design ethos. In the event you receive a product bearing a different logo, please rest assured it is still an authentic Perlegear product, resulting from varying production batches. Both logo versions signify our steadfast commitment to enhancing your TV and family home entertainment experience. We deeply appreciate your continued trust in Perlegear as we move forward together. VISIT OUR WEBSITE CONTACT US
Perlegear (perlegear.com) has 14 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 6 reviews with 1 star · Clear filters
I Have not received the item i purchased. Please contact me. Thank you
By Gavin F.
No update on shipping
By SE
Ordered a part that never came in.
By Mark
Response from Perlegear· Aug 5, 2026
Dear Customer, We’re sorry to hear that you have not received your package yet. We just received your feedback, and our customer support team will contact you shortly to check the shipment status and follow up on your order. Thank you for your patience. We will do our best to help resolve this as soon as possible. Best regards, Perlegear Customer Support
Never received it
By James M.
Response from Perlegear· Aug 5, 2026
Dear Customer, We’re sorry for the concern caused by the delivery timing. According to the tracking information for order PG-#1323, your package was delivered on the 29th, while your review was submitted on the 28th. If you have not been able to locate the package, please contact our customer support team. We’ll be happy to help check the delivery details and assist you further. Best regards, Perlegear Customer Support
I still had not received my item nor have I been able to get any information about possible delivery dates
By Anthony
Response from Perlegear· Aug 5, 2026
Dear Customer, We’re sorry to hear that you have not received your item or any delivery updates yet. We understand how frustrating this can be. Please contact our customer support team with your order details so we can check the shipment status and provide the latest delivery information for you. Thank you for bringing this to our attention. We’ll do our best to assist you as soon as possible. Best regards, Perlegear Customer Support
I reached out to you all for a new controller at the begging of the month and I had to call 3 times to receive any update on when I will receive it and there is still a delay for me to receive it that is unaccepted
By Jonathan O.
Response from Perlegear· Aug 5, 2026
Dear Customer, We’re truly sorry for the delay and the inconvenience caused by the lack of timely updates. We understand how frustrating it must be to contact us multiple times without a clear resolution. Please contact our customer support team with your order or case details so we can review the controller replacement status and follow up with you as soon as possible. We will do our best to help resolve this promptly. Best regards, Perlegear Customer Support