Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,839 reviews
Perform BetterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Functional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN
Perform Better (performbetter.com) has 6,839 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 487 reviews with 3 stars · Clear filters
We have orded a lot over the years from Perform Better. But we are extremely dissapointed that shipping for two crosscore 180 suspension trainers (5 lbs each) cost just shy of $50 for regular ground shipping (from Rhode Island to North Carolina). It essentially negated the 20% off offer that lured us to the site to begin with. Could have purchased the same product on Amazon (no discount) with free shipping and no tax for less...
By Paul S.
Website is very slow. Continually freezes and has to reload. Need updated paying methods. Really like the sales and products!
By Samuel P.
Response from Perform Better· Dec 29, 2017
Hi Samuel, We appreciate your feedback, and I do apologize that you experienced difficulty ordering on our Perform Better website. We are currently working to implement a new website for Perform Better and our sister catalog, Everything Track & Field, which will take effect by the end of this year. We will certainly use this review to help develop improvements that will make our sites more efficient for our customers now and in the future. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
Checkout is terrible. Could not even complete purchase from my phone. I had to use my computer to complete the transaction.
By Bigperm76
Response from Perform Better· Dec 29, 2017
Hello, We appreciate your feedback, and I do apologize that you experienced difficulty ordering on our Perform Better website. We are currently working to implement a new website for Perform Better and our sister catalog, Everything Track & Field, which will take effect by the end of this year. We will certainly use this review to help develop improvements that will make our sites more efficient for our customers now and in the future. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
site is a bit slow, for things like password reset takes 5 minutes to get the email.
By Brian C.
Response from Perform Better· Dec 20, 2017
Hi Brian, We appreciate your feedback, and I do apologize that you experienced difficulty ordering on our Perform Better website. We are currently working to implement a new website for Perform Better and our sister catalog, Everything Track & Field, which will take effect by the end of this year. We will certainly use this review to help develop improvements that will make our sites more efficient for our customers now and in the future. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
the checkout procedure was slow, small buttons, unclear about when order was complete. Make steps more defined.
By monica L.
Response from Perform Better· Dec 20, 2017
Hi Monica, We appreciate your feedback, and I do apologize that you experienced difficulty ordering on our Perform Better website. We are currently working to implement a new website for Perform Better and our sister catalog, Everything Track & Field, which will take effect by the end of this year. We will certainly use this review to help develop improvements that will make our sites more efficient for our customers now and in the future. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
shipping costs very high for tiny, lightweight package
By Kay P.
Response from Perform Better· Dec 5, 2017
Hello Kay, Thank you for your feedback, and I can certainly look into this for you. Our goal is to provide our customers with fair and accurate shipping charges for their orders. Based on the ship to location and the weight of the package, the $6.95 shipping cost you were assessed is accurate. However, I will also follow up with you through email regarding this in more detail regarding this. Also, my contact info is listed below, if you would like to reach out to me directly. As always, we truly appreciate your business! Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
Shipping costs cause me to shop elsewhere.
By Michael G.
Response from Perform Better· Dec 5, 2017
Hello Michael, Thank you for your feedback, and I can certainly look into this for you. Our goal is to provide our customers with fair and accurate shipping charges for their orders. However, it looks like the shipping charge was removed from your order. I also see that you're address is local to us here in West Warwick, so order pick up is always an option for you as well! We're open Monday - Friday, 8:30am-5:30pm. You can certainly give us a call to place your order and we can hold the items in our warehouse until you're ready to pick up. That would also eliminate any shipping charges. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
shipping charge is excessive
By Gerald G.
Response from Perform Better· Nov 30, 2017
Hi Gerald, Thank you for your feedback, and I can certainly look into this for you. Our goal is to provide our customers with fair and accurate shipping charges for their orders. Based on the ship to location and the weight of the package, the $9.95 shipping cost you were assessed is accurate. However, we'll most definitely use your concern to help find ways to improve our online shopping experience for our customers. As always, we truly appreciate your business! Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
