Perfect HomeReviews of perfecthomefurniture.com

DO NOT BUY FROM THIS COMPANY. My experience has been absolutely appalling. I purchased a sofa that bends when you sit on it, raising serious concerns about its quality and durability. I paid cash, was subsequently contacted by multiple different WhatsApp numbers, and have discovered that photographs I personally took of the furniture have been used on Facebook to advertise it without my permission. I am now having to pursue a full refund and collection of faulty furniture that should never have been sold to me in this condition. Please be careful before handing over your money. Inspect everything thoroughly, insist on written receipts and keep evidence of every interaction. I would not buy from this company again, and based on my experience, I cannot recommend them. I hope this review helps other people avoid the same disappointment. Also, they will lie to you and tell you they’re not part of the UK absolute lies

One star. We purchased dining chairs but the quality was bad. My wife sat on the chair and it broke. The chairs at Perfect Home are no different to what you get at Wayfair but cost way more at Perfect Home. Don't waste your money. We were also fraudulently sold a warranty by Perfect Home. Sandra, desperate to make a sale and her commission, said something along the lines of "oh if anything goes wrong with the chair, simply bring it to the store and we will sort it". It was a lie. What she actually sold (and made a bit of commission on) for around $300 was a policy with a scam warranty company called GUARDSMAN. Google Guardsman reviews and it will tell you everything you need to know. It's a scam - do not fall for any warranty that Perfect Home try to force on you. The warranty is not with them, but they will lead you to believe it is. Guardsman is not honouring any claim it seems, so I wasn't the only one this happened to.

I am extremely disappointed with the service I received from Perfect Home Furniture. I purchased a $900 piece of art that arrived visibly damaged, with the frame exposed through the packaging. To make matters worse, I was charged $90 for delivery, only to receive a broken item. When I contacted customer service, I followed all their instructions to submit a warranty claim with photos, as per their process. Despite making it clear that I preferred a refund, they ignored my request and instead offered an unacceptable resolution. Even after escalating the issue, they failed to address my concerns or provide any timeline for resolving this matter. My email explaining the situation and requesting a refund was not even acknowledged. Now, I am left with a damaged product and no solution from the company. This experience raises serious concerns about their quality control, customer service, and lack of accountability. I expected better from a company that markets itself as a premium furniture retailer. I will never shop here again, and I would strongly advise others to avoid this business.

Very bad experience Extremely poor quality and high prices Cardboard made items so called wooden

Oszustwo!!! 5 sierpnia 2024 zamówiłam huśtawkę wiszącą kokon, produkt nie został dostarczony a pieniądze nie zostały zwrócone!! Sprawa zostaje zgłoszona na policję

They didn’t have the end tables I wanted in store so was shown them on their screen. They do not work, as the colour is not white but a yellow beige. Was told they would not return as they were special order???? I was never told they were Special order nor was I told they were final sale. Will NEVER a shop here again, very dissappointed.

I’m still waiting for our coffee table ordered 3 weeks ago

Kupiłem fotel wiszący z tej firmyw czerwcu i do tej pory nic mało tego odezwali się do mnie żebym napisał pismo o zwrot kosztów wiedz napisałem nagle dzień później nie ma strony już tej firmy messanger też nie działa i nagle nazywają się z tego co widze meble handmed są to dosłownie oszuści i z tego co widzę na kradną i zmieniają firmę na inną nazwę wstyd nie kupujcie nic z tej firmy