Improved customer service
**update** Marcello very quickly reached out to me personally and offered his apologies and explained a few things. To be fair, products are authentic and aren't mass produced, which is ultimately the beauty of the produce, although I am disappointed with the timing, I'm happy with the timely response and looking forward to receiving the order. Currently waiting FOUR weeks for an order with 'express' delivery. It was to be a birthday gift, the birthday has come and gone now. I emailed after 10 days and was told that my order was ready but just waiting on one item to return in to stock (an item which is not marked out of stock on the website). I have since emailed three more times, twice looking for an estimated timeframe and then requesting a refund be processed, I have not received a reply to any of these emails and have received a refund either. I am so disappointed with the lack of customer service and minimal communication. If I had have been forewarned that the order would take this long I would not have made the purchase. I have no doubt that the products are beautiful, which further adds to the disappointment because they would have been so well received, it was to be the perfect gift for my husband.
By Ali K.
Response from PepeGusto· Jun 9, 2022
We are providing to facilitate the delay of the departure of your order from Italy to Ireland. As always, the attention to our customers is as high as the quality of our products. We will arrive in time for your husband’s birthday.