Pep BoysReviews of pepboys.com

8/20/2024. Bait and Switch Scam. Bought for expensive Tires for $1031. I was going on vacation trip that week. The store called and said my from brakes were metal on metal. gave me a price of $450 for brakes and rotors. I told them no I have a local mechanic who would do it for far less. around 250. He told me he would call back with a new price. Never did. Installed them anyway. Charged me $365. Furthermore, they never cleaned the tires when they were installed. The had sealant wax all over everything including the body of my car, rims, and tires.

I would never recommend the Gainesville, Florida location to anyone! My son and I were treated with disrespect and lied to several times by staff and manager Marcus. My car arrived on March 30, 2024 and sat there for two and a half months. I live in Ashtabula Ohio and my son was driving back to Tampa Florida. This was the only place available that moment which was late Saturday afternoon. My car needed a break vacuum pump which was only to take a day or two to fix. They told him it would be fixed the next week. Each time my son and I called we were put on hold by Jamie which she never returned, passing the buck to someone else. When we were able to talk to someone and asked for Marcus, he was always conveniently busy, never returning calls. Marcus then blamed my son for the delay in part order stating he gave them the wrong part number. Aren’t they the professionals?? My son knows nothing about cars. I have never been treated so poorly with crappy customer service and the run around. I decided enough was enough and called the corporate office, oh and Marcus called the next day to tell me a bunch of crap still blaming my son. They never took accountability for their actions. Because of this I had my car transported back to Ashtabula Ohio and cost me 750.00. When my car arrived at my mechanic’s, there were several parts in the back seat of the car as my mechanic stated he didn’t know why there were so many parts taken off. Oh and my car arrived with the battery missing!!! My mechanic called Gainesville Florida location and asked Marcus what he was going to do, Marcus agreed to have my mechanic order the battery and email the bill to him. My mechanic forwarded me Marcus’s email, sent him the email and never responded. I called him back , received the correct email, they have all my information including the bill with the battery included. Two weeks went by, never received a call as he was supposed to call before sending me the reimbursement check, never came. Sent Marcus an email stating my next move was to call corporate, he responded and passed it on to someone else. Decided to call corporate again to complain. Corporate was supposed to call me back and resolve the issue, it’s been over three weeks and no phone call or communication efforts from them!! Worst company ever!! If there was a zero rating possible that’s all they deserve!!

Thieves tried to Bait/Switch prices on me! 4th Ave Brooklyn. They lied on the phone that they would honer ad price. I brought 4 that they said were"unavailable" suddenly. The guy had me written up for tires at twice the price before I realized and walked out.

I had brake repairs done on my truck at PepBoys on June 21st. Just two months later, on August 26th, I nearly got into a serious accident because the brake caliper they installed fell off, locking up my front tire. This caused significant damage to my wheel and tire, and I had to pay $80 for a tow truck. The technician emphasized that I needed a new tire due to the damage, but when we got to the front desk, the employee, Jimmy, refused to order a new one. After a long private conversation between Jimmy and the technician, the technician returned and asked me if I had any enemies who might want to harm me—implying that someone else could have tampered with my vehicle. This felt like they were trying to shift the blame rather than taking responsibility for their faulty repair or parts. It has been three weeks, and I’m still waiting to hear back from management about this serious issue. I’m extremely disappointed with the lack of accountability and concern for my safety. I expected much better service and response from a professional shop.

I was running errands when I lost my brakes. I pulled into the Nile’s Ohio store without knowing if they could fix it for me. I explained my situation and they got me in and fixed it within 90 minutes. The gentlemen working that day were so considerate and kind. I would definitely recommend pep boys!!! Thank you

No overnight lockbox at Montano store in Albuquerque...caused me to wait there since 6am until guy showed up at 8:17am late to tell me it was taken down. No note telling customers anything. Also, at 9:15am the webpage still says closed...open at 8am ?????? Not happy about missing work due to no info on your door...plus no one there at 8am.

On August 31, 2024, my husband and I called Pepboys in Lake Worth, Fl and spoke with Pat, who we have been working with in the past. We told him that the problem we had brought our car for twice already is doing the same thing. He told us to bring it and he would have someone take a look at. My husband and son, took the car and was called back a hour later. The Jamaican mechanic, that was on duty found a different problem. However, the problem was not related to the issue that we were trying to resolve at the time. The Jamaican mechanic became so, irate and disrespectful even, Pat had to walk away. He would not let us get a word in and he became very combatted. He even, told our son, you not paying for it, so I am not talking to you. He was very nasty man, that just wanted to be right and will not be quite. He was talking all over management, he had know respect for his bosses. Since we had been back and forth about the same issue and paying each time for something different. We felt like it was a switch and bait and they were not operating with integrity. They did not do a pressure test, this is why they could not pin point the area that needed fix and they was just making suggestions and hoping it would get fix, but did not. I don’t understand if they are mechanics and they have the tools to do the job, why is it they want to rip off loyal customers and be disrespectful about. I don’t understand how a person can be employed by your company and is allowed to continue with the bad behavior. His bosses has to walk away from their own employees that mean they do not have any control over the workers.

Beware! Pep Boys is terrible. If I could give them 0 stars, I would. Customer service is horrendous. Took my car in 4 times to get the AC fixed. They just kept saying it was a different problem and charged me thousands over the course of a few months. Guess what, AC is still not working and they want to charge me another $800. Avoid this repair shop at all costs!