Pep BoysReviews of pepboys.com

This store is basically just a front. They will charge you more than elsewhere, upsell you to work that you don’t actually need done. Then they may or may not do said work (you can only find out if you go for an inspection of it elsewhere) and make it impossible for you to claim any refunds. I don’t trust a word they say and neither should you

DO NOT TAKE YOUR VEHICLE HERE IF YOU CARE ABOUT YOUR RIMS OR CUSTOMER SERVICE. I took my Genesis here today for tire replacement. I took pictures of all 4 of my rims when drooping the vehicle off. Fast forward to when I go get it. 3 of the rims was scratched I immediately ask the manager to walk outside and take a look and before he got up he said we didn't to it. He was very augmentative. I asked him to show me the damage in my pictures of where the damage is now. He could not do it. Bottom line they do not care about protecting your vehicle during service nor do they care about you as a customer. I would stay clear of Pep Boys. I asked for the DM number but I have since found out that the manager and district manager are good friends. Very upset about this! I take very good care of my vehicle and you put trust in someone to take care of your property and they damage it, take no ownership and treat you like crap. Pep Boys located in Auburn AL

I purchased tires online and had them delivered to my local Pep Boys. Unfortunately, I mistakenly ordered the wrong size, so I immediately returned them. My local Pep Boys told me they would keep the tires, but I needed to call the main Pep Boys number to get a refund. I did exactly that as soon as I left the store, and they assured me I would be refunded. It has now been TWO MONTHS since I purchased those tires, and I still have not received my refund. I’ve called at least six or seven times, and every time, I’m told the same nonsense: My case has been "escalated" They’ve assigned a case number Someone will call me back (spoiler: no one ever does) They repeatedly transfer me to the so-called regional director—the only person who can supposedly handle my refund—but it always goes straight to voicemail. I leave messages, and still, no one calls me back. This "regional director" is clearly beyond incompetent and should be immediately fired. The lack of professionalism, accountability, and basic customer service at Pep Boys is staggering. I am now paying interest on tires I don’t even have because Pep Boys has failed to issue the refund I was promised. I’ve had to file a discrepancy with my credit card company, and my next step will be contacting a lawyer to seek compensation for the stress and financial burden this has caused me. Pep Boys, this is absolutely unacceptable. FIX THIS NOW.

Pep Boys are a disgrace sceening their technician hiring. God help Pep Boys if they ever have an Airplane repairing contract.

Horrible experience. Here at Beverly, NJ. Brought my car in today. Explained that to them that I replaced the O2 sensor yesterday but the car started misfiring, so i put back the old O2 sensor and I brought the car to them. They said no problem we will take care of it. After finishing the work on the car and about to pay 611$ i asked them if i can try the car before paying. They said no. You have to pay first. But if the check engine light comes back and the car starts misfiring, just bring it back and we will fix it. I paid and drove off. 15 minutes later, the engine light came back off and the car started misfiring, drove right back to PepBoys and told them what’s going on. They said we can’t look at it right now. I said can you at least put the old O2 sensor back and refund me the money, they said they can’t because the work is already completed. I called my bank to dispute the transaction right away and now i am still waiting. When i went back inside and told them that I called my bank, they said okay. Have a good day. Dante the representative there was no help at all and just wants to charge you money for uncompleted job. Stay away from that Pepboys

A shop in Panama City, FL was hired to install a clutch in my car. It was done improperly and they were given a chance to correct the install. They charged me even more money for the wrong fix, and my transmission ended up being destroyed. I filed a claim and it was denied with Pep Boys citing "no negligence." I called their corporate office, did other reviews, and contacted them via social media. Every time they respond I get "someone will reach out to you within 24 hours." It has been over two weeks with still no response. I now have a $10k bill to pay to get my car repaired and they refuse to even speak to me. Two months of hassle because of an inept shop. For a company founded by Navy veterans, it's a shame to treat a 19 year retired vet in this manner. Worst customer service I have ever experienced. Avoid Pep Boys at all costs.

They saw a teenager walk in and took full advantage. They reduced the bill from $1,200 to $500, only for the car to break down within minutes. They claimed they "found another issue" and wanted more money. This is a predatory cash cow operation designed to keep you coming back. They thrive on ignorance and take advantage of people. Shameful.

Best tire place I've ever had to deal with definitely will recommen and be back I'm was 100% satisfied