Incredibly Rude Staff
Incredibly rude staff! If you’re going to treat customers nasty, ensure you run an essential business. No one NEEDS your mediocre overpriced spices.
By Lisa F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
204 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Penzeys Spices is listed under Food Production.
Penzeys Spices (penzeys.com) has 204 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
204 approved reviews, newest moderated first
Incredibly rude staff! If you’re going to treat customers nasty, ensure you run an essential business. No one NEEDS your mediocre overpriced spices.
By Lisa F.
Fresh, tested and free of heavy metals, offering balanced blends. Long time customer. Very satisfied.
By TravelBlogger
This company sucks,
By Joseph F.
Poor customer service at both Madison Locations. Hate filled company that encourages discord and violent rhetoric.
By Missy B.
You're a spice company, and you just had to get political. We love your spices, but cannot stand when companies that have nothing to do with politics get political. This is so inappropriate and disappointing. You have lost what were lifelong customers in us. Congrats.
By Unknown
Outstanding spices! Great customer service. Nothing compares to their cinnamon! Highly recommend.
By Tim N.
It doesn’t deserve a zero!!! We have been going for years but they insult people politically for one and now the last product I purchased was junk!!! The flakes of basil were huge so I ran them thru my Ninja and they were now useable and looked normal but 2/3rds less when I paid 35% more than the last time purchased!!! Ripoff there are better options!!!!
By Bobbie B.
Just a great place to buy spices, herbs, different types of salts, etc. The staff in every store I've been in are very helpful! I also think the prices are great. Highly recommended to all.
By Michael