Penn MedicineReviews of pennmedicine.org

The doctors missed a very large synovial cyst and a missing a bone in my back along with The Mri Group in which the doctors recommended to get my mri done. Thanks for ruining my life and brushing off my concerns and the crappy hospital stay after Surgery. The crappy physical therapists and cover ups. You get zero stars 0

I was charged $650 by Penn Medicine for an x-ray I NEVER had. I called them, they told me to call my insurance. I called the insurance, they said the bill came from Penn Medicine. I called Penn Medicine again, was transferred back and forth ALL day, any finally called back after a few days to tell me it was in their system and I had to call doctor or x-ray person to find out what happened. I called doctor (Penn Medicine Group also), and they said the system says I had the x-ray. It's been three weeks now. Every time, I wait a long time on the phone and they rudely respond with assumption that "patient is always wrong". They then transfer me to a robot that says to leave a message. They never call back or call back and say the system says this or that. No one once looks into it to see whether system is right. All my doctors are Penn Medicine because it has bought all the hospitals, all the independent health clinics, MRI places, etc. I have to change all my doctors now, because the red tape and ridiculous charges are too much to bear. You can't talk to a human any longer, and if you are lucky to get connected they are on the other side of America, not caring what you are talking about. I refuse to pay for the services that were never done; they are actually surprise to see anyone pays attention to their bill.

The billing department showed a complete lack of financial jurisprudence and no capacity to follow up on an action that was established by a co-worker (to contact a named person at HOP); they also failed to acknowledge of reply to a series of letters (to the correct address) and copy faxes (to the correct fax-number and confirmed electronically as received). The issue started with a late action by PennMed to collect funds for a 'wellness visit' from Medicare and HOP. The PennMed team also failed to check that my procedure would be paid even though they asked for, and have, permanently, all my insurance details including HOP! They also mis-coded the Medicare claim and the payment was denied. By the time that PennMed mailed my, it was several months more than the six-month window (at HOP) for a patent to claim! PennMed through their own coding failure and sloth made it impossible for a patient to have the bill properly settled. Medicare in fact had a further claim from PennMed for the exact same procedure and amount but with a different coding! A contemporaneous stream of letters and copy faxes to PennMed billing were never acknowledged or responses made by them. I urged in my communications, that the billing amount be significantly reduced (after they would establish that all the facts I wrote about their mismanagement were correct). At this stage, someone at PennMed cancelled the whole amount leaving me with a zero balance, visible on my patient platform. However, PennMed is so badly managed that they allowed a series of emails and two letters that still claimed the amount was owed and today, that the account would go to collections. But with no debt and a zero balance showing on the system, this was just an intolerable insult. PennMed billing has none of the key elements of financial jurisprudence and no ability to engage and communicate with patients. Neither can it carry out an action that their own staff-member (a call to HOP) be made - it was not made. I am now in the process of requiring a written apology and have an inside-track that is trying to have this delivered at a level above their own; doubtful if successful when the billing 'machine' is broken from top to bottom! In truth I should be compensated for their failures and intimidating (auto-responder'?) emails and letters demanding a debt that does not exist; my balance shows ZERO balance! An aweful experience that has at today's date, gone on for three months!

Still in the er. Arrived at 1pm now its 11pm. My husband is 6'8, feet hanging off the bed Five urine bottles until the night shift came in and emptied them. . Heart rate ranging from 48 to 127 and no one comes in until the night shift, should be 70 with his pacemaker. Has any officers from this hospital ever spent the night in the er? Try it.

After surgery unit was terrible. The surgical teams were very rough. I lost my sister's life due to back to back invasive procedures after open heart surgery.the body didn't recover from the anesthesia and they kept giving more anesthesia and my sister lost brain activity and bleeding to death.it all happend in upenn.the surgical teams after surgery unit was so rough and didn't do anything right from the beginning.

They just want I surance payments. They keep people sick to bring them back over and over again My doctor is certainly guilty of this. I recently took a young lady friend to Penn Presbyterian hospital in Philadelphia where test were to be performed we waited all day and most of the night before the doctors came into the hallway where we waited and said that they reassessed her and based on their OPINION no tests or treatment would be implemented. If they would have done the tests they would have proof to either back up their OPINION or have proof that YES her condition is worsening. But good ole Penn Medicine wanted to her to keep going back for monitoring. For the insurance money. Is this not a insurance SCAM!

I arrived at my scheduled appointment on time with Penn Medicine for them to tell me they don’t accept my insurance after I jumped through all of their hoops including scheduling only in NJ, getting a referral from my primary, signing releases, etc. So annoyed!

Steer clear. Bunch of clowns. No idea how to treat you but won't refer you to someone who does. Literally took 5 months to get a script for doxycycline which "may or may not treat my inflammatory disorder and or bacterial infection"