Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Magic tricks at the lowest prices from the online magic shop for magicians. You'll find a store full of street magic, levitation effects, and magic card ...
Penguin Magic (penguinmagic.com) has 14 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
14 approved reviews, newest moderated first
Love Penguin Magic. Yes, international shipment takes a long time, but they have a large range of products usually for fair prices. Contact with them has been very positive (friendly, helpfull). Would recommend Penguin Magic.
By Edwin B.
Its all great until its not. Their free international shipping is a ridiculously long wait even though they say 2-6 weeks no one expects 5-6 weeks but often it is. Greg writes longggg winded emails back and forth and would rather make excuses with little sympathy for what you have to simply point out. He has to prove he is right and you are wrong. Instead of simply saying sorry you feel that way we value your business (even ifs its not true its called ego suppression and customer service) he would rather spar using justification and be dismissive (as if it any of it matters). Not much understanding or compassion he must get a lot of complaints it shows. But hey if yr in the states i'm sure its all roses. Ill give vanishing inc a try they say free shipping to canada 3-7 days not 6 weeks!
By MAd
Love the care and passion from the company, the cute videos are so personal and adorable!!!! Thank you so much!!!
By Ellie
I have no hesitation in recommending Penguin Magic - the thank you video and packing videos are hilarious and go above and beyond customer service. Once you reach the threshold for free postage, many of the items are actually cheaper than buying from the UK - amazing! 😊
By Ian W.
I have ordered from here more than a dozen times over the last year. Orders are usually shipped same day during business days, and the video they send of your order being packed is a level of service beyond any other company out there. Free shipping orders arrive quickly and are packed with care. Penguin Magic sets the A+ Gold standard for online sales.
By SCG
huge magic store with good prices - i have ordered a few things here, with specific requests, like sending something as a present for my sister, containing a note from me and so on, which they did, and even sent me a little video of them packing it to my specifications... pretty awesome..!
By niels F.
