Pedal MafiaReviews of pedalmafia.cc

Amazing experience from start to finish. 1000/10 service from Elijah he went above and beyond to make sure everything was perfect. It’s not only about the quality of the products, but also the people behind the brand. The attention, kindness, and personal touch are what make you want to keep coming back and collect every piece. 🤎

I purchased the Pro Race cut jersey in lime green - which is an awesome looking jersey. Unfortunately, when I tried it on, it just wasn't for me - the cut was too "aero" for my frame and so I initiated a return. I made enquiries to their customer service team about the process, and the best jersey fit for me. I encountered Paolo who has been nothing short of incredible. He was responsive, truly caring and followed through on his service commitments. It's not often I am blown away by service in a positive way, but he/Pedal Mafia managed to. Absolutely brilliant service!

Blaming the client for their bad quality on custom pieces. The bibs are falling apart and they only have 3 months, their replay was its a sublimation process. Hey, Pedal Mafia don't use excuses. My many other bibs have sublimation as a process and have not fallen apart in years. Their email reply was literally to blame the team for their bad quality. Zero professionalism or concern for the client. Never again. Stay away.

Already ordered several times from here and I absolutely love the designs and the clothing quality. The styles are quite unique and not something you see very often in Germany, which makes the brand even more special. I had some issues with the shipping in the past, but the customer service was very friendly and helpful. I received a refund as well as a replacement jersey without any additional costs. Overall, a very positive experience, and I would definitely order again.

Items were measured but sizing chart is not quite accurate and I chose to return for an exchange as a small was slightly too tight. Items were available online but it appears though at source not in stock.. I attempted a return to the US which was through a respected courier. Items were held at US customs and Pedal Mafia did not resolve or manage this. I checked with my courier and it was up to them to resolve and there is no reason for tax or duties on a clearly marked return. Items were returned eventually and customer service and experience is truly shambolic. Still not heard from PM - don't bother ordering!

I had a manufacturing issue with a jersey and contacted customer support. Josh helped me throughout the process and was fantastic to deal with. I received a response within hours, and the case was fully resolved within just a few days. They are now sending me a new jersey free of charge. In my opinion, this was truly great customer service. Josh was very responsive, eager to help, and handled everything in a very customer-centric way. Really impressed with how smoothly and professionally this was resolved.

Terrible customer service they never shipped my item. I had to cancel my order. Very unfortunate. I would not order from this company ever.

I suspect Pedal Mafia have improved on their customer service. I read some poor reviews in the past but I have had excellent customer service from them. I ordered a Men's Pro Delta Long Sleeve Jersey. It is one of the best fitting jerseys I have ever had. It is very well made and the dimpled surface seems to be very aero.