Very knowledgeable and helpful
The help was great and stayed with me until an alternative was decided upon.
By BioPat
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
169 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pearl, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Pearl (pearl.com) has 169 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
169 approved reviews, newest moderated first
The help was great and stayed with me until an alternative was decided upon.
By BioPat
This message for Erica Gray i I had a problem with my faucet during my renovation, and she went above and beyond to help me. She made the whole process easy and stress-free. Even though the replacement parts were expensive, she made sure I got them the very next day. Her customer service, communication, and positive attitude are truly outstanding. She's one of those rare people you don't come across often in any business. Someone like her doesn't just support a company, she helps it grow. She's a real asset to her company, and they are lucky to have her. She sets the bar for what great customer service should be.
By Ahmed ا.
Great service very knowledgeable and helpful. Would definitely recommend and will 100% use again
By Linda A.
These people send the bill late so that when you mail it it woman’s it on time so they can charge are in etc fee and interest Beware!!!!!!!! Better find another internet company
By Larry T.
Response from Pearl· Feb 17, 2026
Hello Larry, We understand your concern and are happy to look into it. We will contact you privately for additional details. Regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962
Dr. Winders was exceptional. She addressed all of my concerns with thoroughness and compassion and provided a clear explanation of my scan results.
By Therese G.
I was completely satisfied with the consultation. It was done in a timely manner and professionally. All my concerns were addressed. Thank you.
By alexander N.
Clear direct and responsive
By Pearl.com C.
Great. I love Just Answer
By JustAnswer C.