Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
66 reviews
Peak SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Peak Saunas is a premium direct-to-consumer sauna brand based in the USA, specializing in high-quality full-spectrum infrared and traditional saunas. Our models combine medical-grade technology, smart controls, and elegant craftsmanship—delivered with a lifetime warranty and exceptional customer support. By shipping directly from our network of warehouses, we offer luxury-quality saunas at a fraction of the cost of top retail brands, without compromising on performance, safety, or design.
Peak Saunas (peaksaunas.com) has 66 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
66 approved reviews, newest moderated first
The Peak Fuji Sauna is a great product. It does everything they say it will. They have a shortcoming which they are working on recovering: their documentation leaves a lot to be desired. The good news is that when you contact them for an explanation or support, they promptly and thoroughly respond.
By Gary H.
Sauna arrived on schedule in easy to open crate (very heavy) We took the well wrapped sections into the basement pretty easily and set it up in about 2 hours time. Instructions were good but we also used a You Tube video we found that was helpful. The sauna is beautiful and easy to use. I have arthritis and bought it for that reason. I'm extremely happy with this company and the sauna itself. Highly recommend.
By Kimberly P.
We had some shipping delays getting our 3 person infrared sauna. But when it finally arrived, it was packed expertly and securely. Set up was quick and simple and after a week of use, has been one of the best investments I’ve made. I was going to a franchise location for the same services and to be able to step into my backyard and walk into our sauna is worth every penny. It equally compares to the saunas at any franchise store. Peak makes a very solid and user friendly experience with their saunas. I’m a believer.
By derrick S.
The sauna is well made with quality materials. It sets up easily, looks good and performs as advertised, things that we really appreciate.
By Kevin
First and foremost, when you call them, a human being answers the phone. They have wonderful customer service. The whole process from ordering to delivery was great. It shipped very fast. It arrived on time and with no damage. The sauna itself was an absolute breeze to put together. We use it regularly, and it was a great purchase. Thank you, Peak Saunas, for a great product and great customer service!
By Titus F.
Peak Sauna's was helpful through the whole process and the product is Great! Highly recommended!
By Jesse A.
This was a good experience. We had a delivery delay but customer service was great on responding and keeping us informed. Delivery was as expected. Installation a little tricky in a few spots but nothing too complicated that we could not figure out. Product is as advertised. Works great and meets all our expectations. Spent allot of time researching which sauna to purchase and after extensive comparison selected the Peak. So glad we did. Works great and delivers beyond expectation. Five stars!!!!
By Bill P.
All I can say is Peak was far above expectations. I have been considering purchasing a sauna for the past few months, something kept me from pulling the trigger.Peak was able to address all of my concerns. I felt that Peak would be their for me should I have any issues.Peak gave me the assurance that I needed to make the purchase.
By Richard S.
