Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,458 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PDS Center is listed under Pet Stores.
PDS Center (pdscenter.com) has 2,458 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,458 approved reviews, newest moderated first
Very quick and documents definitely look great. This really was helpful in a hairy travel situation... Great price and documents arrived as mentioned...
By Chef J.
Response from PDS Center· Mar 10, 2021
Thank you for your business!
My apartment says they won't accept any letter without an ADA seal. I wrote customer service but i haven't heard back yet. So far it seems like it was a waste of money though.
By Nahide B.
Response from PDS Center· Feb 17, 2021
Hello, I have a team member looking into this! Thank you PDSC
The process was very easy and simple. Didn't take too long to get back to me. Totally awesome company!
By Stephanie A.
Response from PDS Center· Mar 10, 2021
Thank you for your business!
Letters arrived exactly as promised ! Everything looks great
By Connor
Response from PDS Center· Mar 10, 2021
Thank you for your business!
I filled out the online questionnaire, did not receive a follow up phone-call from a Psychologist (which some other online ESA letters providers will do). I received an email 2 days later that I was approved and my documentation was attached. First of all with the documentation, it is VERY generic. The licensed psychologist has offices in several different states, but NOT from the state that I reside in. According to law, you are suppose to have a licensed medical provider from your SAME STATE issue you your letter. I live in Colorado, my provider's offices are in CA, NY, CT, IL, TX. However, when you look up the provider information, the medical provider is licensed in North Carolina! All of it seems non-legit. Secondly, your emotional support animal/s name, type (breed), and weight need to be on the letter. No where in the letter did they document that information. These letters are generic and NOT written out with personal specifications to my animals. I have not received my ID cards in the mail yet (I paid extra for them). But so far, I smell a scam, and I'm not impressed! Not to mention, it says if you are "unsatisfied" with your order and need assistance, please click this link, and it takes me HERE, to send a "review". Where is the customer service?!
By Not I.
Response from PDS Center· Mar 10, 2021
Hi "Not Impressed" We can not verify any of your information since you did not leave a name in your review. If you would like to update it so we can see the name on file, we will certainly look into this for you. Thank you PDSC
They referred to me as ‘Mr’ instead of ‘Ms’ on the letter, rendering it useless.
By customer
Response from PDS Center· Feb 17, 2021
Hi Erin, We fixed this for you on Feb 5th :) Thank you! PDSC
Amazing! I got my letter really fast . Thank you ! It worked as well! Thank you guys !
By Lon J.
Response from PDS Center· Feb 5, 2021
You are welcome, Thank you for your business!
I got my emails in a timely manner an my paperwork in a timely manner. It was easy an fast and friendly! Best service ever!
By customer
Response from PDS Center· Feb 5, 2021
Thank you for your business!
