Easy and fast
Easy and fast! Great customer service
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,458 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PDS Center is listed under Pet Stores.
PDS Center (pdscenter.com) has 2,458 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,458 approved reviews, newest moderated first
Easy and fast! Great customer service
By customer
Very helpful and easy
By Lisa M.
Initially, I was a little skeptical about getting an ESA letter offline but my primary doctor was sending me through unnecessary hoops, leaving me feeling frustrated and back at square one. I decided to go through with this option and was pleasantly surprised at the turnaround time and the professionalism of the ESA letters. I even made a mistake and they corrected it and resent an updated one all within the 48hrs. I would highly recommend this service. Thank you for providing such great customer service and support.
By Dee
I have dealt with Ryan twice now and he has been extremely helpful! Response time is less than 24 hours every time. Definitely recommend!
By Anna F.
This service is quick and easy! You will have to wait a little more than 12 hours but I received everything before 24 hours. 10/10 recommend to anyone needing an ESA letter ASAP
By customer
I will be demanding my money back or disputing with CC I have had nothing but problems with this co. They lied said I would have digital files in 12 hrs. Still nothing I received an email payment needed to be made but it has already posted on CC. I sent email and called and got hung up and no response on email I went with this Co because of Trustpilot but never again
By Lola
Response from PDS Center· Apr 12, 2023
Hi! Please provide more details and we will settle this for you asap, currently most orders are processed within the 12 hours period and we make sure we trace each order. Sometimes, the digital copies are just in the spam folder.
Support was very helpful when needing my address adjusted on my ESA letter to my complex .
By Christian W.
As always, very quick response, and the documents were delivered within 24 hours.
By Gerald M.