very helpful.
very helpful.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,458 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PDS Center is listed under Pet Stores.
PDS Center (pdscenter.com) has 2,458 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,458 approved reviews, newest moderated first
very helpful.
By customer
Easy and fast to get and the option to have it extend to lifetime was a no brainer!
By Michelle
Took a little longer than expected but overall good!
By customer
1. The worst customer service I've ever had in my life! I've called them twice so far. Each time the representative had really bad attitude. I don't give a damn if you are upset with your minimum wage. I'm paying money for a service, not your yelling! 2. The website say 24hr you'll get digital document. But guess what? it's 24hr "business" hour! Why don't you write "24 business hour" then? Are you making false advertisement? Took 4 days for me to get the digital, but it's way too late. I don't need it anymore. Had to dispute with my bank! Not sure if I wanna call again to tell you guys that I wanna cancel my order. Cuz I'm tired of hearing your unprofessional attitude! I'd rather throw my money away than paying you guys for bad service. NOT RECOMMENDED TO ANYONE
By Liyuan B.
Response from PDS Center· Jul 7, 2020
Sorry, covid caused some major shipping and customer service delays. We were short staffed and scrambling amidst the outbreak. We have since regrouped for a better response time.
Very helpful and customer service was very knowledgeable and helpful with any questions I had.
By Customer
Paid and never responded. It's ok, went with a different company.
By LOGAN
Response from PDS Center· Jul 7, 2020
Can you clarify? We dont see a paid order under your email?
The process was to fast and easy.
By customer
Got exactly what was stated on the site. During these difficult times, I cannot express how thankful I am for this service. I had an issue with a rental and received my ESA letters immediately within 24 Hrs .. Truly happy I found PDS Center to help keep my dog Kana at my side.
By Manny J. M.