Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moon's mission is to provide frictionless financial services that free your crypto.Purchase Moon Visa® Prepaid Cards with Bitcoin, stablecoins, and other cryptocurrencies. Pay at millions of online merchants with secure virtual cards.
Pay with Moon (paywithmoon.com) has 261 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
261 approved reviews, newest moderated first
Using crypto has never been easier. I’ve been utilizing Moon for the past few months and I can attest that it has made my life much easier. I highly recommend Moon for anybody who uses crypto in their day to day life.
By Jonathan S.
Great service if you want to spend your crypto with ease. I've heard they are expanding to new networks and establishing key partnerships to support a much broader product catalog.
By Enmanuel R.
Amazing product! I love using moon!
By Consumer
Great service, reliable. Customer support gets 11/10 👍
By Hamzah S.
Their ‘zero-fraud’ policy got invoked to block my account with $6,000 inside—no warning, no escalation, just a sudden ban. Customer support only sends templates and never resolves anything.
By Sheila S.
Response from Pay with Moon· Aug 28, 2025
Moon is a platform for legitimate spending. Abusive behavior that undermines our platform, our reputation, and our mission, also undermines our ability to serve our customers. As such, Moon takes steps to limit fraud and abuse on our platform by investigating and suspending accounts that breach our Terms and Conditions. Our security and controls are built to ensure compliance with relevant law and regulation, and to ensure the safety and integrity of our user accounts. If you believe your account has been inappropriately flagged, please appeal a decision by sending all relevant context and evidence of legitimate use to [email protected] so we can review and reactivate your account if such a flag was in error.
It's a scam. I send money and i never get back my money. They advertise it as it's worth trying. Anyway, it's a scam.
By Tha Bik Cung Lian Cung P.
Response from Pay with Moon· Aug 21, 2025
Hi, that’s definitely not the experience we want anyone to have. We’ve checked our system but couldn’t locate your transaction from this review alone. Please reach out to [email protected] and we'll track down what happened.
Unjustified extra charge, I advise against it. I had put $10.5, I found $8.85 without any explanation
By Walid L.
Response from Pay with Moon· Aug 21, 2025
Hey Walid, we totally get how frustrating unexpected charges can be. We’d love to look into what happened and give you a clear explanation. Please reach out to us at [email protected]
Good as always. Never faced an issue till now. All bad reviews are fake
By replir E.
