Seriously
Seriously, this company has the best customer service ever! They're always there to help and they actually care. I've been a customer for ages and have like, almost ten pairs of glasses from them. Seriously, they're the best!
By lssc
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,048 reviews with 5 stars · Clear filters
Seriously, this company has the best customer service ever! They're always there to help and they actually care. I've been a customer for ages and have like, almost ten pairs of glasses from them. Seriously, they're the best!
By lssc
Love the glasses never had a problem and affordable
By JANE R.
I've tried other online, and these are the ones I have no issue with. I will be looking to buy 2 more pairs.
By Gregory Vatistas S.
I love the glasses and they ship fast. .
By Bobbie K.
Was reorder with new prescription
By Stephen W.
Just reordered my last order in different frame
By Roger
I love how cheap the glasses are and they really good quality.
By Styers L.
I have ordered glasses from Payne several times. They are a good quality and haven't had any issues with quality. This time I had a few issues with placement of my no line bifocal. I contacted them and they remade them without hesitation. Even allowing me to swap out one frame for another due to it not being what I thought. Again, no fault on their part. They came in and I still had a few issues. The customer service representative that I worked with was Chantale. She went above and beyond on trying to get my issue corrected. I recommend ordering from Payne. They are a great company to work with and they are quality glasses.
By Satisfied C.